Information We Collect

We collect personal data such as names, emails, browsing history (including pages visited and time spent on each page), device information, and more via account registration, cookies, and third-party tools like WooCommerce, Google Site Kit, and Microsoft Clarity. We do not directly handle or store your credit card details, as this is done through our third-party payment processor, Stripe.

Use of Information

This data is used to provide and improve our Service, for marketing, and for analytics. It also aids in personalizing the user experience, fraud detection and prevention, legal compliance, and research and development. For instance, we process personal data for our legitimate business interests, like enhancing user experience, unless those interests are overridden by your data protection rights.

Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s website. We advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with Personal Data, we will delete it immediately.

Sharing and Disclosure

We do not share data with third-party marketing agencies. We use Google Site Kit and Microsoft Clarity for analytics and insights about how our users use our site.

Data Retention

We retain personal data for as long as it’s necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements. User data is retained indefinitely for payment details, and user accounts are retained until deleted by the user or for maintenance/security reasons after 12 months of inactivity and unpaid status. After such time, the data will be anonymized or removed from our systems.

Data Security

We employ various security measures including two-factor authentication, HTTPS, data encryption, secure data storage, regular security audits, and staff training in data handling procedures.

User Rights and Preferences

Users can access, change, or delete their data at any time by cancelling their account and waiting for their subscription to expire. If you are a resident in the European Union, you have the right to access personal data we hold about you and to ask that your personal data be corrected, erased, or transferred. You may also have the right to object to, or request that we restrict certain processing activities. We aim to respond to such requests within 30 days. Concerns or inquiries can be addressed to privacy@countercathexis.com.

Cookies and Similar Technologies

We use session cookies (which expire once you close your web browser), persistent cookies (which stay on your device for a set period or until you delete them), and third-party cookies (which are set by other websites or services we use). These are used to enhance user experience, track website activity, remember your preferences, and support other site features. Instructions on how to disable cookies can be found in the ‘Help’ section of your browser.

International Users

Our Services are global, and your information can be stored and processed in any country where we have facilities or in which we engage service providers. By using the Services, you consent to the transfer of information to countries outside your country of residence, including the United States, which may have data protection rules that are different from those of your country. We ensure compliance with international data protection laws, including GDPR and CCPA.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes, we will notify you by email or by means of a notice on our website prior to the change becoming effective, typically at least 30 days in advance. We encourage you to periodically review this page for the latest information on our privacy practices.

Sensitive Health Information

We do not collect any sensitive health information through our Service. The Service does not offer health advice, diagnosis, or treatment, and should not be used as a replacement for a professional healthcare provider. If you are experiencing any health issues, please consult a qualified healthcare provider.

Crisis and Emergency Data

We do not process data related to mental health emergencies or crises. If you or someone else is experiencing a crisis, we strongly encourage reaching out to professional emergency services or mental health crisis lines.